Terms & Conditions
Here are our booking conditions, together with some useful information about your stay. Please contact us if you have a question or wish to make a booking.
Weekly bookings normally run from Saturday to Saturday, from 4.00 pm on the day of arrival until 10.00 am on the day of departure.
Short breaks are usually available from November until Easter, excluding Christmas and New Year. They may also be offered in high season on a last minute basis.
Short breaks are available all year, minimum of 2 or 3 nights depending on the season. Breaks can commence on any day of the week.
A deposit of 25% (minimum deposit £150.00 per week/part week) of the rental fee is payable immediately upon making the booking where the booking is made more than 6 weeks before the start of the rental. The booking will not be confirmed until the deposit is received. The balance shall be payable in full 6 weeks before the commencement of the rental. For bookings made less than 6 weeks before the commencement of the rental the total fee is payable.
We reserve the right to cancel your booking and re-let the property if payment is not received by the due date.
Oaker Farm Cottages and shepherd’s hut may only be occupied by those guests listed on the booking form and must not exceed the maximum number stated for each accommodation.
Oaker Farm does not accept bookings of single sex groups for hen or stag celebrations or similar occasions.
Please let us know if you require a high chair or a cot, which will be provided at no extra cost (Losehill and Winhill Cottages only).
For safety reasons and the comfort of other guests, we have adopted a no smoking policy in all accommodation.
Visitors are welcome by arrangement, but are not permitted to stay overnight. They must adhere to the terms and conditions of the property. We cannot accept responsibility whatsoever for their safety, well-being or possessions. Guests shall be held responsible for their visitors’ actions. We request that visitors leave no later than 10.00 pm.
Oaker Farm Cottages will be fully cleaned prior to arrival. Beds will be made up and clean towels will be available for guests. Please leave the property in a similar condition at the end of your stay. Additional charges may be made for extra cleaning should the property require it.
Please take care of our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant.
Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended. We do not accept responsibility or liability for injury or damage to and loss of guests property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.
We reserve the right to make changes to the property, including any relevant enhancements to décor, furniture, fixtures and fittings, etc. We endeavour to ensure that all changes are in keeping with the style of the property. We shall not be liable for any such alterations to the property.
‘Owners’ refers to the proprietors of Oaker Farm Cottages. ‘Guests’ refers to all persons listed on the booking form. ‘Visitors’ refers to any persons visiting guests at Oaker Farm.
If Guests or any member of their party, has or has just had an infectious or contagious medical condition the Owners have the right to refuse the booking, cancel the holiday or ask the Guest to leave Oaker Farm immediately should it be considered necessary, to protect the health of other guests and/or staff. The Owners should be informed immediately should any condition develop within four weeks of arrival date, or during the holiday at Oaker Farm.
Cancellations must be immediately notified to us by email.
New bookings made from 12.00pm 07/06/2020 with arrival date from 01/08/2020. Please note this does not apply to bookings that were made prior to 07/06/2020 that have been transferred to new dates in 2020/21.
Master Cancel is active for your booking. Any cancellation made by the Guest must be in writing and sent by email to firstname.lastname@example.org from the email address on record. Bookings cancelled within 2-60 days of arrival will be refunded in full (5pm latest 2 days before). Refunds will be processed on the departure date of the cancelled booking. Card refund payments will be processed on to the card used for the latest payment, those who paid by bank transfer will be refunded by bank transfer. If you cancel 61 or more days before check-in date, and we are able to re-let your dates, we will refund you the deposit amount which may be less than you paid eg if the final letting price was discounted or only some of the days are re-let. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. Bookings cancelled 0-1 day before arrival are non-refundable. The date and time stamp attached to the email received will be provided as evidence of cancellation.
Example. If you are arriving on a Saturday, you can cancel up to the Thursday 5pm. Cancellations on Friday (day before) or Saturday (arrival day) will not be covered by Master Cancel.
Covid-19 If you develop symptoms of COVID-19 during your stay you must inform us immediately and return home and self-isolate.