Terms & Conditions
Here are our booking conditions, together with some useful information about your stay. Please contact us if you have a question or wish to make a booking.
Weekly bookings normally run from Saturday to Saturday, from 4.00 pm on the day of arrival until 10.00 am on the day of departure.
Short breaks are usually available from November until Easter, excluding Christmas and New Year. They may also be offered in high season on a last minute basis.
Short breaks are available all year, minimum of 2 or 3 nights depending on the season. Breaks can commence on any day of the week from 4.00 pm on the day of arrival until 10.00 am on the day of departure.
Deposit and Payment
A deposit of 25% (minimum deposit £150.00 per week/part week) of the rental fee is payable immediately upon making the booking where the booking is made more than 6 weeks before the start of the rental. The booking will not be confirmed until the deposit is received. The balance shall be payable in full 6 weeks before the commencement of the rental. For bookings made less than 6 weeks before the commencement of the rental the total fee is payable.
If you paid the Deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.
If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking. If we are forced to cancel your booking due to non-payment you will no longer be covered by Master Cancel and the deposit paid will be non-refundable.
If your Booking is made less than forty two (42) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.
No entry to our properties will be allowed without payment, in full, being cleared beforehand.
We accept payment by most major credit or debit cards and by bank transfer.
Cancellations must be immediately notified to us by email.
New bookings made from 12.00pm 07/06/2020 with arrival date from 01/08/2020 ‘Master Cancel’ is active for your booking. Please note this does not apply to bookings that were made prior to 07/06/2020 that have been transferred to new dates in 2020/21.
Any cancellation made by the Guest must be in writing and sent by email to email@example.com from the email address on record. Bookings cancelled within 2-60 days of arrival will be refunded in full (cancellation must be made by 5pm latest 2 days before). Refunds will be processed on the departure date of the cancelled booking. Card refund payments will be processed on to the card used for the latest payment, those who paid by bank transfer will be refunded by bank transfer.
The date and time stamp attached to the email received will be provided as evidence of cancellation.
Bookings cancelled 0-1 day before arrival are non-refundable. The date and time stamp attached to the email received will be provided as evidence of cancellation.
Example. If you are arriving on a Saturday, you can cancel up to the Thursday 5pm. Cancellations on Friday (day before) or Saturday (arrival day) will not be covered by Master Cancel. For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
Master Cancel will not cover bookings that do not comply (at the time of booking) with all government restrictions and requirements, for example in relation to covid-19 laws limiting the size and type of social gatherings inside the cottages and outside in the grounds, and those travelling.
Cancellations by us for reasons beyond our control (“Force Majeure”)
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)
If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining rental costs based on the time of your booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
Oaker Farm Cottages and shepherd’s hut may only be occupied by those guests listed on the booking form and must not exceed the maximum number stated for each accommodation.You are responsible for ensuring that your group complies with all government restrictions and requirements, for example in relation to new covid-19 ‘Rule of 6’ laws limiting the size of social gatherings inside the cottages and outside in the grounds. In the event of non-compliance we reserve the right to terminate your booking immediately, in which case our responsibility to you ceases immediately and there will be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result.
We live in a quiet, rural farming community and expect that our guests respect and maintain the tranquility of our setting. It is your responsibility to ensure that all members of your party do not behave in a way which causes offence or danger or annoyance to others or which risks damage to property belonging to others. In such circumstances we reserve the right to terminate your booking immediately, in which case our responsibility to you ceases immediately and there will be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Furthermore, you will be liable to reimburse us for any expenses incurred as a result of you and your party’s behaviour. No fireworks or Chinese lanterns are permitted at any time.
Oaker Farm does not accept bookings of single sex groups for hen or stag celebrations or similar occasions.
Please let us know if you require a high chair or a cot, which will be provided at no extra cost (Losehill and Winhill Cottages only).
For safety reasons and the comfort of other guests, we have adopted a no smoking policy.
Visitors are welcome by arrangement, but are not permitted to stay overnight. They must adhere to the terms and conditions of the property. We cannot accept responsibility whatsoever for their safety, well-being or possessions. Guests shall be held responsible for their visitors’ actions. We request that visitors leave no later than 10.00 pm.
Oaker Farm Cottages will be fully cleaned prior to arrival. Beds will be made up and clean towels will be available for guests. Please leave the property in a similar condition at the end of your stay. Additional charges may be made for extra cleaning should the property require it.
Please take care of our property. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for repair or making good if the damage or breakage is significant.
Please let us know about any problem with any appliance or fixture or fitting as soon as possible and we will ensure that, within a reasonable time, this is repaired or alternative arrangements are made.
Visitors are asked to take care at all times while on our property. Parents in particular are asked to ensure that children are safe, accompanied by a responsible adult and not left unattended. We do not accept responsibility or liability for injury or damage to and loss of guests property, cars and contents and you agree to indemnify and hold us harmless from and against all actions, claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those in your party) while on our property. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies.
We (or our representative) reserve the right to enter any property at a reasonable time for the purpose of emergency maintenance or repair or any other need.
Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
We reserve the right to make changes to the property, including any relevant enhancements to décor, furniture, fixtures and fittings, etc. We endeavour to ensure that all changes are in keeping with the style of the property. We shall not be liable for any such alterations to the property.
‘Owners’ refers to the proprietors of Oaker Farm Cottages. ‘Guests’ refers to all persons listed on the booking form. ‘Visitors’ refers to any persons visiting guests at Oaker Farm.
If Guests or any member of their party, has or has just had an infectious or contagious medical condition the Owners have the right to refuse the booking, cancel the holiday or ask the Guest to leave Oaker Farm immediately should it be considered necessary, to protect the health of other guests and/or staff. The Owners should be informed immediately should any condition develop within four weeks of arrival date, or during the holiday at Oaker Farm.
Covid-19 If you develop symptoms of COVID-19 during your stay you must inform us immediately and return home and self-isolate.